In theory, Yelp is a great thing. People can write reviews, people can read reviews, choose where to go. But like everything, real life is more complicated. The way I figure it, review writers can mostly be reduced to 3 categories: a) people who like to review things and treat things fairly, b) people who love something and are excited to review it, c) people who are motivated to review by a bad experience. It’s a democracy of the motivated, but it also requires reading between the lines. Is that restaurant not good, or did 2 people give it 1 star because it didn’t have enough vegan options? Continue Reading
We have had many Fight Back! readers contact us about how the website Yelp! has hurt their businesses. Upon further investigation, we have come across numerous stories detailing how Yelp! defrauds its users and often blackmails business owners in return for good reviews on the site. Here are some stories that warn about Yelp! and their unfair business practices. Continue Reading
Do you ever use Yelp.com? It’s a well known user-review site where people who visit businesses leave their impressions. If you really liked that burger at Burger Trench, visit Yelp and let the Internet in on how delicious your lunch was. It sounds pretty straightforward, but some disgruntled business owners are alleging that the entire thing is basically, a gigantic extortion scam. Continue Reading
Does Yelp lie? Are the reviews you read on Yelp legit, or did some sleazy sales guy write a bunch of them to squeeze a dirty dollar out of some innocent business owner?
We don’t know.
Does Yelp lie? Are you about to send your expensive dress to a bad dry cleaner with good (but fake) reviews?
We don’t know. Continue Reading
Local businesses have complained for years that Yelp’s powerful recommendation engine unfairly pressures them into paying to remove negative reviews and highlight positive ones, but the company has always steadfastly denied that its allegedly aggressive sales force made a practice of strong-arming businesses into paying up.
On Tuesday, Yelp responded by altering its reviews policy, relenting on two fronts in an effort to fight the perception — and civil court allegations — that businesses which pay Yelp for ads receive more favorable treatment than those who do not. Continue Reading